Chapter 9. Lesson 4: Ring Up POS Sales

Swipe their card

•      It will then ask if the guest would like a receipt, and based on their answer you will select:
•      “Print” or “No”
•      If the balance is over $50 it will ask them to sign the screen with their finger, and they’ll press “Submit” upon finishing their signature
•      Be sure to add their reward points on the right

o   Press “add __ points”

o   Press “Manual”

o   Double tap the white space and paste the phone number

o   Press “OK”

o   To close the order press “Done”

If their credit card is not swiping through the swiper you can input it manually

•      Press “Manual Credit”
•      You are then required to fill out all of the fields listed from the guest’s card:

o   First Name, Last Name, Card Number, CVV (Visa/MC/Discover: 3 digits on back — AMEX: 4 digits on front), Month, Year

•      Press “OK”.
•      It will then ask if the guest would like a receipt, and based on their answer you will select:
•      “Print” or “No”
•      If the balance is over $50 it will ask them to sign the screen with their finger, and they’ll press “Submit” upon finishing their signature
•      Be sure to add their reward points on the right side

o   Press “add __ points”

o   Press “Manual”

o   Double tap the white space and paste the phone number

o   Press “OK”

o   To close the order press “Done”

   Based on the amount of cash they hand you, input the amount.

•      Press “Cash”.
•      The drawer will pop out, the change will be in red at the top right of the screen
•      Give the guest their change.
•      It will then ask if the guest would like a receipt, and based on their answer you will select:
•      “Print” or “No”
•      Be sure to add their reward points on the right side

o   Press “add __ points”

o   Press “Manual”

o   Double tap the white space and paste the phone number

o   Press “OK”

o   To close the order press “Done”

  Press “Gift Card”

•      Swipe their card
•      If the swiper does not work you can put the number on the back of the gift card in manually by:

o   Press “Manual”

o   Type the gift card number in the white space

o   Press “OK”

•      A receipt will automatically print out
•      Be sure to add their reward points on the right side

o   Press “add __ points”

o   Press “Manual”

o   Double tap the white space and paste the phone number

o   Press “OK”

o   To close the order press “Done”

Go to a manager to have it approved and they will swipe their card.

2. If a guest would like to look up their points before ordering you can do this by:

– Pressing the setting button that looks like a wheel in the top left corner of the screen.

– A drop down menu will appear

– Press “Reward cards”

– Press “ Manage Reward card”

– Press “ok”

– Press “Manual”

– Type the guests phone number in the white space.

– Press “Ok”.

– The guest rewards account will pop up and it will have their points listed.

– To close that screen you can press “close”.

If a guest would like to look up their points before ordering you can do this by:

– Pressing the setting button that looks like a wheel in the top left corner of the screen.

– A drop down menu will appear

– Press “Reward cards”

– Press “ Manage Reward card”

– Press “ok”

– Press “Manual”

– Type the guests phone number in the white space.

– Press “Ok”.

– The guest rewards account will pop up and it will have their points listed.

– To close that screen you can press “close”.

Pressing the settings button that looks like a wheel in the top left corner of the screen.

–       A drop down menu will appear

–       Press “Gifts cards”

–       Press “ Manage gift card”

–        Press “ok”

–        Swipe the gift card

–        The balance should then pop up if for some reason the swipe does not work

–       Press “Manual”

–       Type the number on the back of the gift card

–        Press “ok” there balance should then pop up.

To find a held order from a call in or from earlier do the following:

–       At the top center of the screen press “Orders”

–       Press “Held Orders”

–       You can find your order in the drop down list based on the name.

Greet the guest.  Be aware if they have already been given a full greeting by our greeter.  If not, you become the greeter, just on a different side of the counter and will run the guest through a full greeting for our store…

Juce Guru:

Are you all set to order?

Guest: (option1)

Yes

Guest: (option 2)

No, not yet I’m not sure what to get

 

Help the guest in choosing what best suits them. Ring in items, and send items to be made (with modifiers if needed) to KDS so Smoothie Team can begin making items.

 

Juce Guru:

Are you a part of our rewards system?

Guest (Option 1):

No, what is that?

Juce Guru:

Go through rewards script to sign up the guest

 

Guest (Option 2):

Yes

Juce Guru:

Enter phone number and proceed to take payment. Take payment, give change if needed. Offer receipt, and thank the guest for coming in. If applicable, add Rewards Program points for guest.

Juce guru: Are you a member of our rewards?

–       Guest: No. How does it work?

–       Juce guru: Every item we sell has a point value. Once you accumulate 100 points you receive a free juce, smoothie, acai bowl. Would you be interested in joining?

–       Guest: yes

–       Juce guru: Okay great, may I have your phone number? That is how we will keep track of your points.

–       Guest: 555-555-5555

–       Juce guru: **begin inputting phone number

May I please enter your email address? We enter your email into a raffle every month for a 1-Day Juce cleanse, and we send out a monthly newsletter letting you know about new products, and cooking classes in our store.

   – Guest: _________@gmail.com

   –     Juce guru: Thank you, finally may I please have your first and last name to      link to your account?

      – Guest: John Smith

–       Juce Guru: ***finish inputting info

–       Juce Guru: Every time you make a purchase give us this phone number and you will start building up your points. Thank you for stopping in, and we’ll see you soon. Have a great day.

JUCE GURU: Thank you for calling Raw Juce. This is _____  how may I help you?

GUEST: Hi, I would like to order a berry hemp banana please.

JUCE GURU:

(Option 1) – Absolutely! Will that be all for you today?

GUEST: Yes/no

JUCE GURU: May I please have your name and when you will you be in?

GUEST: My name is _____ and I will be there in _____ minutes.

JUCE GURU: Alright see you soon!

  

JUCE GURU: Hello, thank you for calling Raw Juce. My name is _____. How may I help you?

GUEST: Hi, I would like to order a cacao protein crunch acai bowl but I am allergic to almonds.

JUCE GURU: Well we blend the base with almond milk. Would you like to replace that with coconut water?

GUEST: Yes

JUCE GURU: We also add almonds as a garnish on your bowl, would you like to switch that out with any other toppings?

GUEST:

(RESPONSE 1) – Yes, I would like to replace them with extra cacao nibs.

(RESPONSE 2) – No.

JUCE GURU: Will that be all for you today?

GUEST: Yes/no

JUCE GURU: May I please have your name and when you will be in?

GUEST: My name is _____ and I will be there in _____ minutes.

JUCE GURU: Alright! See you soon!

JUCE GURU: Thank you for calling Raw Juce. This is _____, how may I help you?

GUEST: Hello, I would like to order a superfruit chia acai bowl but I don’t want banana.

JUCE GURU: Alright no banana on top. Is the banana in the base alright?

GUEST: No, can I switch it out with something else?

JUCE GURU: Absolutely, we have blueberries, strawberries, pineapples, peaches, or we can add extra mango which is already in the base.

GUEST: I would just like extra mango, please.

JUCE GURU: Would you like fresh raspberries in place of the banana on top of your bowl?

GUEST: Yes, I would like raspberries.

JUCE GURU: Will that be all for you today?

GUEST: Yes/no

JUCE GURU: May I please have your name and when you will be in?

GUEST: My name is _____ and I will be there in _____ minutes.

JUCE GURU: Alright! See you soon!

**ANY add-ons must be charged unless an add-on is being substituted for one of the existing ingredients.

**Protein is ALWAYS an additional charge

** Almond Butter is ALWAYS an additional charge

**EVERY ALLERGY must be clearly stated in special request box.

**ALL modifiers must be written in detail for KDS

If the guest wants to pay over the phone, make sure we get their loyalty points taken care of.